Terms and Conditions

EricaAI Website Terms and Conditions

Last Updated: April 1st 2025

1. Introduction

Welcome to EricaAI. These Terms and Conditions ("Terms") govern your access to and use of the EricaAI website, applications, APIs, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. Definitions

"EricaAI," "we," "us," or "our" refers to the company operating the EricaAI Services.
"User," "you," or "your" refers to any individual or entity that accesses or uses the Services.
"Content" refers to any text, images, audio, video, or other material that is uploaded, posted, or otherwise made available through the Services.
"AI" refers to artificial intelligence technologies used in our Services.

3. Service Access and Business Model

3.1 Business-to-Business Service Model

EricaAI's primary service delivery is through Business-to-Business (B2B) partnerships governed by separate Service Level Agreements (SLAs). Organisations interested in full implementation of our services should contact us to discuss customised solutions and formal SLAs.

3.2 Website Purpose

The EricaAI website is provided primarily for informational purposes about our services. It also offers:

Limited trial access to the EricaAI chatbot for demonstration purposes
Information about our Midwives Live Chat service
A means to contact our team for business inquiries
General information about our offerings and capabilities

3.3 EricaAI Access

The access to our AI chatbot provided through the website:

Is intended for demonstration purposes only
Has limited functionality compared to our full B2B offering
May be subject to usage limitations
Does not constitute a full service agreement
May be modified or discontinued at any time

4. Use of Services

4.1 Services Description

Our Services include various AI-powered features and the Midwives Live Chat service, which provides users with access to qualified midwives for consultation and advice. The Midwives Live Chat service is subject to availability and may operate during specified hours only.

4.2 Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

Use the Services in any manner that could disable, overburden, damage, or impair the Services
Use any robot, spider, or other automatic device or process to access the Services
Introduce any viruses, Trojan horses, worms, logic bombs, or other harmful material
Attempt to gain unauthorized access to any part of the Services
Use the Services to generate, transmit, or store content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable

4.3 AI Usage Guidelines

4.3.1 Permitted Uses

When using the EricaAI Services, you may:

Use our AI for personal, educational, or business purposes as permitted by your SLA
Retain and use outputs generated by our AI, subject to the limitations in these Terms
Provide feedback on AI performance to help us improve our Services

4.3.2 Prohibited Uses

When interacting with our AI systems, you agree not to:

Attempt to extract training data, model weights, or proprietary algorithms
Reverse engineer the AI systems or attempt to create derivatives of our models
Use our AI to develop competing AI systems without our explicit written permission
Generate content that is illegal, harmful, deceptive, discriminatory, or violates third-party rights
Attempt to manipulate the AI to produce harmful, biased, or otherwise objectionable outputs
Use automated tools to interact with our AI systems except through our official API with proper authentication
Create outputs that impersonate individuals or organizations without authorisation
Engage in prompt injection or other techniques designed to bypass our AI's safety measures
Use excessive computational resources that may degrade service for other users

4.3.3 Usage Limitations

Your use of EricaAI Services may be subject to:

Rate limits on the number of queries or requests within a given time period
Restrictions on content length, complexity, or processing time
Content filtering to prevent generation of prohibited content
Storage limitations for conversation history or generated content

4.3.4 Monitoring and Enforcement

We reserve the right to:

Monitor AI usage patterns to ensure compliance with these Terms
Analyse user inputs and AI outputs for security, quality control, and service improvement
Terminate or restrict access if we reasonably believe you are violating these Terms
Use automated systems to detect and prevent misuse of our AI

4.3.5 Intellectual Property in AI Outputs

We retain rights to the unique content generated during the chat, either through the Midwives Live Chat service or through EricaAI
We retain all rights to the underlying AI technology, including models, algorithms, and systems
We make no claim to generic, common, or standard outputs that lack originality
We reserve the right to use anonymised interactions to improve our AI systems

4.3.6 No Warranty for AI Outputs

While we strive for accuracy and quality, you acknowledge that:

AI-generated content may contain errors, inaccuracies, or inconsistencies
You are responsible for evaluating and verifying AI outputs before use
We make no guarantees regarding factual accuracy, originality, or suitability for specific purposes
AI outputs should not be relied upon for critical decisions without human review

5. User Content

5.1 Ownership

You retain ownership of any Content you submit, post, or display on or through the Services. By submitting Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute your Content in connection with providing and improving our Services.

5.2 Content Responsibility

You are solely responsible for your Content and the consequences of posting or publishing it. We do not endorse any Content or any opinion, recommendation, or advice expressed therein, and we expressly disclaim any liability in connection with Content.

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Services and their content, features, and functionality are owned by Epical Global Ltd and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services, except as permitted by these Terms.

6.2 Feedback

If you provide us with any feedback or suggestions regarding the Services ("Feedback"), you hereby assign to us all rights in such Feedback and agree that we have the right to use and fully exploit such Feedback in any manner we deem appropriate.

7. Privacy

Our Privacy Policy, which is incorporated into these Terms by reference, describes how we collect, use, and share information about you when you use our Services. By using our Services, you consent to our collection, use, and sharing of information as described in our Privacy Policy.

8. Subscription and Payment

8.1 Subscription Plans

We offer various packages for our Services. The specific features and pricing of each package are either described on our website or customised for your needs.

8.2 Payment Terms

You agree to pay all fees or charges to your account based on the fee, charges, and billing terms in effect at the time a fee or charge is due and payable. Payment must be made by the methods specified by us. You are responsible for providing complete and accurate billing and contact information.

9. Midwives Live Chat Service

9.1 Service Description

The Midwives Live Chat service provides users with access to qualified midwives for consultation and advice. This service is intended for informational purposes only and does not replace proper medical care.

9.2 Qualifications and Limitations

All midwives available through our service are qualified professionals. However, the advice provided:

Is not a substitute for in-person medical consultation, diagnosis, or treatment
Should not be used in emergency situations
May be limited by the information you provide and the digital nature of the communication
Does not establish a formal provider-patient relationship

9.3 Service Availability

The Midwives Live Chat service:

Is subject to availability of qualified professionals
May operate during specified hours only
May experience wait times during periods of high demand
May be temporarily unavailable due to technical maintenance

9.4 User Responsibilities

When using the Midwives Live Chat service, you agree to:

Provide accurate and truthful information
Not use the service for emergency medical situations
Follow up with appropriate in-person healthcare when recommended
Understand that the service provides general guidance, not definitive medical diagnosis

9.5 Medical Emergencies

The Midwives Live Chat service is NOT intended for emergency situations. If you are experiencing a medical emergency, immediately call your local emergency services (such as 999 in the United Kingdom) or go to your nearest emergency room.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

11. Limitation of Liability

IN NO EVENT WILL ERICAAI, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

12. Indemnification

You agree to defend, indemnify, and hold harmless Epical Global Ltd, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England & Wales, without regard to its conflict of law provisions. Any legal suit, action, or proceeding arising out of or related to these Terms or the Services shall be instituted exclusively in the courts of England & Wales.

16. General Provisions

16.1 Waiver

No waiver by EricaAI of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition.

16.2 Severability

If any provision of these Terms is held by a court to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or, if such modification is not possible, the provision shall be deemed to be excised from these Terms, and the validity, legality, and enforceability of the remaining provisions shall not be affected.

16.3 Assignment

You may not assign these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms without restriction.

17. Contact Information

If you have any questions about these Terms, please contact us at:

Email: hello@ericaai.co.uk

Thank you for using EricaAI!